Return & Refund

Eligibility for Returns

We accept returns for eligible products within [number of days] days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The item must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

Certain items may not be eligible for return due to hygiene or safety reasons, such as opened or used products, personalized items, or gift cards. Please contact us if you have any questions about the eligibility of a product for return.

Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team via [email address/phone number] or through our website's contact form.
• Provide your order details, including the order number, item(s) to be returned, and reason for the return.
• Our customer support team will provide instructions on how to proceed with the return, including shipping instructions and any applicable fees or restrictions.

Please note that unauthorized returns or returns that do not meet our eligibility criteria may not be accepted or may incur additional fees.

Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment for your records.

If the return is approved and the item is received in its original condition, we will process the refund or exchange according to our policies.

Refund Process

Upon receiving the returned item(s) and verifying their eligibility, we will process the refund to the original payment method used for the purchase. Please allow [number of days] days for the refund to appear in your account, depending on your payment provider's processing times.

Refunds are typically issued for the cost of the returned item(s) minus any applicable restocking fees, return shipping fees, or discounts. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges and Replacements

If you would like to exchange an item for a different size, color, or product, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and may incur additional shipping fees or costs.

We also offer replacements for defective or damaged items. If you receive a defective or damaged product, please contact us immediately for assistance and provide relevant details and photos if possible.

Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Items that are not in their original condition, damaged, or missing parts.
• Items that have been opened, used, or tampered with.
• Personalized or customized items.
• Gift cards or promotional items.

Please review the product description and eligibility criteria before initiating a return to ensure compliance with our policies.

Customer Rights and Responsibilities

As a customer, you have the right to return eligible products within the specified return period and receive a refund or exchange according to our policies. It is your responsibility to:

• Carefully inspect the product upon receipt and report any issues or defects promptly.
• Follow our return procedures and guidelines for a smooth and efficient return process.
• Ensure that returned items are securely packaged to prevent damage during transit.