We accept returns for eligible products within [number of days] days from the date of purchase. To be eligible for a return, the following conditions must be met:
Certain items may not be eligible for return due to hygiene or safety reasons, such as opened or used products, personalized items, or gift cards. Please contact us if you have any questions about the eligibility of a product for return.
To initiate a return, please follow these steps:
Please note that unauthorized returns or returns that do not meet our eligibility criteria may not be accepted or may incur additional fees.
You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment for your records.
If the return is approved and the item is received in its original condition, we will process the refund or exchange according to our policies.
Upon receiving the returned item(s) and verifying their eligibility, we will process the refund to the original payment method used for the purchase. Please allow [number of days] days for the refund to appear in your account, depending on your payment provider's processing times.
Refunds are typically issued for the cost of the returned item(s) minus any applicable restocking fees, return shipping fees, or discounts. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
If you would like to exchange an item for a different size, color, or product, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and may incur additional shipping fees or costs.
We also offer replacements for defective or damaged items. If you receive a defective or damaged product, please contact us immediately for assistance and provide relevant details and photos if possible.
Certain items may not be eligible for return or refund, including:
Please review the product description and eligibility criteria before initiating a return to ensure compliance with our policies.
As a customer, you have the right to return eligible products within the specified return period and receive a refund or exchange according to our policies. It is your responsibility to:
